I joined Horts Estate Agents as a Independent Property Consultant in 2013 after my husband Ray suggested my skill set and customer service experience would be a real asset to vendors and buyers alike. We then became Team Jacobs. My many years in customer service taught me that the most important things are listening and communication. I'm passionate and driven with the goal to make what can be a lengthy process as stress free as possible. I believe my strengths are my attention to detail and delivering on promises in a can do, proactive way. I really enjoy my various roles with no day being the same but, in particular, the journey with clients from initial valuation through to key handover on completion day.